COVID-19 cases in our stores
We take each confirmed case of COVID-19 infection among our associates extremely seriously. To ensure the health and safety of our associates and customers, we rigorously apply public health authorities’ recommendations and guidelines. We proceed to an extensive cleaning and disinfecting of the premises, measures that are in addition to the enhanced cleaning and disinfecting measures already in place. Associates identified as having been in close contact with the infected associate are put on preventive paid quarantine at home. We also communicate with our customers to inform them of the situation and let them know of action taken in response to it (e.g., through social media postings).
You will find below information about the stores for which we have been notified of a positive COVID-19 diagnosis among our staff. We will strive to update this content in the best possible delay as more information becomes available and as the situation evolves.
|
Date |
Store |
Action taken |
|
July 21, 2020 |
Lowe’s Calgary McKenzie 13417 52 Street SE, Calgary, Alberta |
The associate last worked on July 17. We were informed of their diagnostic on July 21. We proceeded to an extensive cleaning and disinfecting of the premises on July 21 after closing the store. We also duly notified the local public health authorities of the situation and discussed the measures taken at the store with them before reopening the store on July 22. *We encourage customers who visited the store between July 8-17, inclusive, to monitor for symptoms until July 31 inclusive (for those who visited the store on July 17), and call Alberta Health Link 811 if needed. |
|
July 28, 2020 |
Lowe’s Calgary McKenzie 13417 52 Street SE, Calgary, Alberta |
The associates last worked at the store on July 21, i.e. before we proceeded with an extensive cleaning and disinfecting of the premises in the evening of July 21. The local public health authorities are aware of the situation and the store remains open. *We encourage customers who visited the store between July 13-21, inclusive, to monitor for symptoms until August 4 inclusive (if you visited the store on July 21), and call Alberta Health Link 811 if needed. |
|
July 30, 2020 |
Lowe's Lethbridge 3829, Mayor Magrath Drive S, Lethbridge, Alberta |
The individual last worked on July 26. We were informed of their condition on July 30. We proceeded to an extensive cleaning and disinfecting of all exposed store areas and equipment. The local public health authorities are aware of the situation and the store remains open. Given their role at the store, the individual is in contact with a very limited number of the store’s customers daily. We were able to identify those with whom the individual was recently in contact and we will be contacting them individually to inform them of the situation. |