Privacy statement

Effective Date: December 17, 2018

Introduction

Lowe’s Companies Canada, ULC and its affiliates and related entities that operate in Canada (collectively "Lowe’s Canada"), value and respect the privacy of customers, employees, job applicants, and suppliers. This Privacy Statement describes how Lowe’s Canada collects, uses, shares, retains, and protects personal information on LowesCanada.ca, and the choices you can make regarding your personal information.  Click on any heading below to go directly to that section of the Privacy Statement.

Lowe’s Canada is part of the Lowe’s Companies, Inc. family, a global organization with legal entities, business processes, management structures, and technical systems that cross international borders. This Privacy Statement governs the collection, use, and disclosure of “personal information,” as defined in applicable privacy legislation, collected by Lowe’s Canada on LowesCanada.ca only. This Privacy Statement does not apply to any other Lowe’s websites or Lowe’s or RONA physical locations, including without limitation, Lowes.ca; Rona.ca; renodepot.com; dickslumber.com; or RONA stores operated by independent dealers, and does not apply to other Lowe’s entities or websites, such as Lowes.com, which are governed by their own privacy statements. This LowesCanada.ca site contains links to other websites which may be operated by Lowe’s Canada pursuant to privacy policies published on those sites.

All employees and those working on behalf of Lowe’s Canada are responsible for following this Privacy Statement. Lowe’s Canada has designated a Privacy Officer who is responsible for overseeing Lowe’s Canada’s compliance with this Privacy Statement. Please see "How to Contact Us" for information on how to contact the designated Lowe’s Privacy Officer.

 

TABLE OF CONTENTS

INFORMATION WE COLLECT

  1. Information You Provide
  2. Information Collected by Automatic Means

HOW WE USE INFORMATION

HOW WE SHARE INFORMATION

  1. Service Providers and Business Partners
  2. Legal, Enforcement, Security, and Investigation
  3. Sale or Transfer of Business or Assets
  4. Aggregate or De-Identified Data
  5. Corporate Group

HOW WE RETAIN & PROTECT INFORMATION

YOUR CHOICES

  1. How Lowe’s Canada Obtains Your Consent
  2. Withdrawal of Consent
  3. Individual Access to and Correction of Personal Information

OTHER IMPORTANT CONSIDERATIONS

  1. Do Not Track
  2. Interest-Based Advertising
  3. Social Media Widgets
  4. Links to Other Websites
  5. Children
  6. Changes to this Privacy Statement
  7. How to Contact Us

 

INFORMATION WE COLLECT

  1. Information You Provide

    When you visit LowesCanada.ca, Lowe’s Canada may provide you with the opportunity to sign-up for email newsletters.  If you register, you will be asked to provide limited contact information and you may also sign up for e-mail newsletters. Lowe’s Canada may use third party companies to authenticate and validate the information you provide to Lowe’s Canada.

  2. Information Collected by Automatic Means

When you visit LowesCanada.ca, interact with e-mails from Lowe’s Canada, or access Lowe’s Canada online advertising, Lowe’s Canada may collect certain information by automated means, using technologies such as cookies, Web server logs, and Web beacons. This information may be used to provide a better-tailored and more personalized experience, and for market research, data analytics, and system administration purposes. For instance, Lowe’s Canada may use this information to determine whether you've visited our website before, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies, and procedures. Lowe’ Canada may also collect data about your activities on our websites for use in providing advertising tailored to your individual interests, as described in Interest-Based Advertising below. 

LowesCanada.ca may use cookies (such as HTTP or HTML5 cookies) and other types of local storage (such as browser-based or plugin-based local storage). Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings. Lowe’s Canada may use “session” cookies (which do not remain on your computer after you close your browser) and “persistent” cookies (which do remain on your computer until you delete them or they expire.) Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our websites.

LowesCanada.ca, e-mails, and electronic newsletters may contain tags known as “Web beacons” or “single-pixel gifs,” which are small electronic images used to help deliver cookies on our sites, count visitors to our webpages, determine whether e-mails are opened, and for other operational purposes. Our webpages may also contain Web beacons from third parties, which help us compile aggregated statistics regarding the effectiveness of our prootional campaigns or other website operations. These Web beacons may allow the third parties to set or read a cookie on your computer.

E-mails from Lowe’s Canada may use links designed to lead you to Lowe’s Canada materials or third-party materials on the Web, after redirection through Lowe’s Canada servers. The redirection system allows Lowe’s Canada to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. Such web links may also allow Lowe’s Canada to determine whether you have clicked a link in an e-mail, and this information about the interaction may be connected to your personal information. If you do not want Lowe’s Canada to collect information about the links that you click, you can choose not to click links in an e-mail that Lowe’s Canada sends.

Lowe’s Canada websites and applications generally use Web server logs to record information about your use of the services, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our website, and other information about your interaction with our websites, such as which pages you visit. This is a common practice that supports the operation and protection of our websites and applications. 

Lowe’s Canada may use third parties to perform certain functions on our websites, such as to provide instant surveys.  Lowe’s Canada may also use third-party Web analytics services on our websites, such as those provided by Google Analytics, to help us analyze how users use our websites. These providers may collect various data points associated with your visits to our websites, including your IP address, and they may place cookies to help with the analysis. To learn more about Google Analytics and how to opt-out, click here.

HOW WE USE INFORMATION

We may use the personal information we collect for a range of business purposes, including to:

  • Identify site visitors and maintain a relationship and communications with them through various channels;
  • Evaluate and respond to requests, inquiries, and applications;
  • Provide site visitors with information about Lowe’s Canada and promote Lowe’s Canada’s business;
  • Customize experiences in Lowe’s Canada stores and online, including customized advertisements and offers;
  • Operate, evaluate, and improve Lowe’s Canada’s business, products, and services;
  • Achieve other specific purposes for which information was provided by you;
  • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, reduce risk exposure, and generally improve and provide security; and
  • Comply with and enforce applicable legal and audit requirements.

HOW WE SHARE INFORMATION

We may transfer personal information to our affiliates from time to time to use in accordance with this Privacy Statement.  We do not sell, trade, or otherwise transfer personal information to unaffiliated third parties (companies outside the Lowe’s family) without your consent, except as described below. 

  1. Service Providers and Business Partners

    We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, survey, printing, e-mail, data enhancement, and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. In some instances, we may ask these companies to collect your personal information on our behalf.  These companies are not authorized to use the information we disclose to them, or that they collect on our behalf, for any other purpose without your consent and we use contractual and other measures to ensure that such information is protected in accordance with this Privacy Statement.

  2. Legal, Enforcement, Security, and Investigation

    We may disclose personal information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement or Police Services authorities, or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of Lowe’s Canada, our customers, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity. 

  3. Sale or Transfer of Business or Assets

    We reserve the right to transfer personal information we have about you in the event we sell, finance, or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).  The use of such personal information, however, would still be restricted to that outlined in this Privacy Statement.

  4. Aggregate or De-Identified Data

    We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual.

  5. Corporate Group

We may share your information within our corporate group for the purposes contemplated in this Privacy Statement. Where we share your information within our corporate group, we use contractual and other measures to ensure that such information is protected in accordance with this Privacy Statement.

HOW WE RETAIN & PROTECT INFORMATION

Lowe’s Canada retains personal information for as long as it is useful or necessary to process related transactions, maintain appropriate financial and audit records, protect Lowe’s Canada legitimate business interests, improve our products and services, and for as long as may be required by applicable laws.

Lowe’s Canada maintains administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Personal information collected by Lowe’s Canada, whether in electronic form or paper form, is protected by security measures appropriate to the sensitivity of the information. The personal information you provide Lowe’s Canada is stored on computer systems located in controlled facilities which have limited access. Lowe’s Canada requires that highly confidential information be transmitted through the use of secure methods.

Lowe’s Canada evaluates its equipment and security procedures regularly and modifies them as necessary. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, Lowe’s Canada cannot guarantee that the use of our systems, websites, or applications will be completely safe or secure. 

Lowe’s Canada may process and store your personal information at a Lowe’s Canada facility or a facility of an affiliate of Lowe’s Canada in the United States of America, India, or any other country in which it maintains its facilities. In addition, some of your information may be used, processed and/or stored by a Lowe’s Canada service provider, agent or supplier which may be located outside of Canada. Information located outside of Canada may be subject to access by law enforcement or other governmental agencies in those countries which such information is situated pursuant to lawful orders or legal process.  While your personal information may be subject to the laws of those jurisdictions, Lowe’s Canada policies require that personal information used, processed and/or stored outside of Canada are always subject to protections comparable to those required under the applicable laws of Canada and will not be disclosed to third parties except with consent or as set out in this Privacy Statement. If you would like to obtain access to written information about Lowe’s Canada policies and practices with respect to its service providers located outside of Canada or otherwise have any questions regarding these service providers, please contact Lowe’s Canada Privacy Officer at the How to Contact Us address below.

Please do not transmit sensitive personal information (such as credit card numbers) using your personal e-mail account. E-mail providers typically do not automatically encrypt outgoing messages. If you receive an e-mail or telemarketing call from someone claiming to represent Lowe’s Canada and asking for your personal information, DO NOT RESPOND. If Lowe’s Canada needs information from you on-line, Lowe’s Canada will provide you with a secure online form. If Lowe’s Canada needs information from you verbally, Lowe’s Canada will request the information only when you initiate the call to Lowe’s Canada or if you are speaking with a Lowe’s Canada employee in-person.

YOUR CHOICES

A.   How Lowe’s Canada Obtains Your Consent

You provide your consent to the collection, use and disclosure of personal information in accordance with this Privacy Statement when you voluntarily provide the requested information. You provide your implied consent to the use of the kinds of automatic data collection methods described in this Privacy Statement by your continued use of the Lowe’s Canada website or applications. If Lowe’s Canada obtains information from third parties other than public sources, Lowe’s Canada requires those third parties to confirm that they have your consent to disclose your personal information for use by Lowe’s Canada.

B. Withdrawal of Consent

You have the right to withdraw your consent to certain uses and disclosures of your personal information. However, there are certain circumstances where you must provide your consent to the collection, use and disclosure of your personal information based on the action you are taking. In the event you are permitted to withdraw your consent and choose to do so by providing use notice thereof as contemplated below, Lowe’s Canada will take reasonable steps to destroy or delete the applicable personal information, but please note that residual personal information may remain in archived records or other historical records. In addition, Lowe’s Canada is not permitted to destroy business or accounting records of transactions that it is required to keep to comply with statutory or other legal obligations, assert its legal rights, or comply with its obligations to the provider of the debit or credit card you used. However, Lowe’s Canada will not use your personal information subject to the foregoing for other commercial purposes once you withdraw your consent. In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Lowe’s Canada is no longer able to provide certain products or services to you or Lowe’s Canada may be unable to perform certain transactions for you.

You may make a written request to Lowe’s Canada Privacy Officer at the How to Contact Us address below.  When submitting a withdrawal of consent, you will be asked to provide suitable identification or to otherwise identify yourself.

C.   Individual Access to and Correction of Personal Information

Lowe’s Canada strives to keep accurate information by using technology and management processes and policies. Upon receipt of a written request, Lowe’s Canada will provide individuals with reasonable access to the personal information they provided to Lowe’s Canada as well as the ability to correct the information, if necessary. To protect your privacy and security, Lowe’s Canada will also take reasonable steps to verify your identity before releasing any information to the requesting party and before any corrections will be made. Lowe’s Canada reserves the right to request appropriate proof of the requested corrections.

Otherwise, to obtain access to the personal information you’ve provided to Lowe’s Canada, you may submit a written request to Lowe’s Canada Privacy Officer at the How to Contact Us address below.   

OTHER IMPORTANT CONSIDERATIONS

  1. Do Not Track

    We do not collect personally identifiable information about users’ online activities over time and across third-party websites and we do not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one's online activities over time and across third-party websites or online services.

    As described in the Interest-Based Advertising section below, however, we do participate in online advertising networks administered by third parties, and we may share information about activities on our websites with those networks, which may track your online activities over time and across third-party websites. 

  2. Interest-Based Advertising

    Lowe’s Canada may collect data about your activities on our websites for use in providing advertising tailored to your individual interests, and we may share information about activities on our websites with advertising networks administered by third parties. These ad networks track your online activities over time and across websites by collecting information through automated means, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our websites, such as the pages you have viewed. This collection and ad targeting takes place both on our websites and on third-party websites that participate in the ad network, such as sites that feature advertisements delivered by the ad network. As a result, you may see certain ads on other websites based on prior activity on our websites, and vice versa. 

    The Digital Advertising Alliance of Canada (DAAC) has created guidance for online advertisers and provided a mechanism for such advertisers to comply with users’ choices regarding interest-based ads.  To learn more about ad networks, including how to opt out of interest-based ads,click here.

  3. Social Media Widgets

    Lowe’s Canada websites and applications may include social media features (for example, a Facebook “Like” button).  These features are connected to third-parties and may allow such third parties to collect certain information, such as your IP address and which pages you visit on our websites. These social media features are not operated by Lowe’s Canada. Your interactions with these features are governed by the privacy policies of the company providing the features.

  4. Links to Other Websites

    Lowe’s Canada websites and applications may provide links to third-party websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers, and service providers. If you access those links, you will leave the Lowe’s Canada website. Lowe’s Canada does not control those sites or their privacy practices, which may differ from Lowe’s Canada practices. Lowe’s Canada does not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Lowe’s Canada Privacy Statement. Lowe’s Canada encourages you to review the privacy policy of any company before submitting your personal information to that company.

  5. Children

    Generally, Lowe’s Canada does not knowingly collect personal information from persons under the age of 18. Nor does Lowe’s Canada target its websites to children under 13. Lowe’s Canada encourages parents and guardians to take an active role in their children’s online activities and interests. If Lowe’s Canada determines that personal information has been provided by a person under the age of 18, Lowe’s Canada will delete that information as soon as practical unless such deletion is inappropriate given the context (for example, employment applications, loss prevention, fraud and other investigative purposes). If you become aware that such personal information has been provided by a person under the age of 18, please submit a written request to Lowe’s Canada Privacy Officer at the How to Contact Us address below so the information can be deleted.

  6. Changes to this Privacy Statement

    If Lowe’s Canada changes this Privacy Statement, Lowe’s Canada will post the revised statement in its entirety on LowesCanada.ca and other applicable websites with an updated revision date. If Lowe’s Canada makes material changes to the way it collects or uses personal information, Lowe’s Canada may also notify you by other means such as sending an e-mail or posting a notice on the home page or in the Lowe’s Canada stores.

  7. How to Contact Us

    Lowe’s Canada values your opinions. If you have a privacy inquiry, compliment or complaint, you may direct your inquiry, compliment or complaint to Lowe’s Canada Privacy Officer at [email protected], or by submitting a written request to:

    Attn: Privacy Officer

    220 Chemin du Tremblay

    Boucherville, Quebec J4B 8H7